The Gay and Lesbian Counselling Service of NSW (GLCS) is a volunteer based community service providing free, anonymous and confidential telephone counselling, information and referral services and support groups for lesbian, gay, bisexual, transgender and intersex (LGBTI) people, their friends and family and the wider community throughout New South Wales (NSW) on sexuality and life issues.
GLCS merged with Twenty10 last year, and is now part of Twenty10 incorporating GLCS NSW. See also Twenty10 website here: http://www.twenty10.org.au/
We are also now part of the QLife national teleweb service for LGBTI people - check out QLife here: http://qlife.org.au/
In addition to phone counselling, QLife also offers web chat support and useful information.
Telephone Support, Information, and Referrals
QLife is open every day of the year - call 1800 184 527 (free call from all areas including mobiles), 5.30pm-10.30pm.
For support and information (not telephone counselling) during business hours, you can call Twenty10 on (02) 8594 9555 between 10am-5pm.
Please note LESBIAN LINE IS TAKING A BREAK for the rest of 2014 - check back for updates in early 2015. QLife counsellors are happy to take your call in the meantime if you are needing to talk, and we do have some female counsellors on the lines if you specifically want to talk to a woman.
If you are seeking urgent support and our lines are busy or unattended, these other services may be able to assist:
Lifeline - 24 hour/7 days a week - general telephone counselling (not specifically LGBTIQ): 131 114
Alcohol & Drug Info Service - 24 hour advice, information and referral: 9361 8000 or 1800 422 599 (regional callers)
Link2Home (for homelessness services) - 1800 152 152
Domestic Violence Line - 1800 656 463
Sexual Health Info Line - 1800 451 624
Mental Health Information Service - 1300 794 991 (weekdays 9am - 5pm)
Please dial 000 if you are experiencing an emergency and require assistance from police, fire brigade or ambulance services.
If you are a volunteer or have an admin enquiry:
Please call the office on 02 8594 9550 during business hours, or you can email us at
Women's Coming Out Group: fortnightly, Thursday 7pm-9pm (see the Women's COG page under the services tab for dates and topics)
Talking It Out: Men's Discussion Group: fortnightly, Thursday 7pm-9pm (see the Men's T.I.O. page under the services tab for dates and topics)
Social Saturdays: a social group for all LGBTIQ people - women, men, and sex and/or gender diverse people. Meets the 3rd Saturday of each month, 4.30pm-6.30pm (see the Social Saturdays page under the services tab for dates and activities)
SMART: SMART (drug and alcohol recovery), Monday nights - PLEASE NOTE OUR SMART GROUP IS TAKING A BREAK FROM AUGUST 2014 (see the SMART page under the services tab for a link to more information and updates later in the year).
All groups are held at: Twenty10 Incorporating GLCSNSW - Level 1, 45 CHIPPEN ST, CHIPPENDALE (corner Meagher St, entrance in Chippen Street, look for the Twenty10 signage).
For more info on each group, click on the 'Services' tab above then select the group you're interested in.